OUR PROCESS
Our approach is experiential. We start with listening and observing. We then use brief lectures interspersed with frequent videotaped and coached practice to exchange skills for your habits.
If your needs are exclusively strategic, we help you define and address challenges. We guide you to think differently about stumbling blocks, neutralizing negatives so you can move forward with confidence.
Proven Yet Flexible Process
We follow a proprietary process to understand your situation and address your needs. We tailor our process to acknowledge and accommodate your specific challenges and opportunities.
Top-Down Strategy
We believe true culture change comes from the top. We therefore prefer to start with your firm’s most senior members and follow with direct reports. This strategy ensures those at the top model the skills for the entire firm and helps build a culture of clear communication.
Videotaped Sessions
Direct observation is invaluable in understanding how you come across to others and how making simple changes can make a big difference. The videos belong to you, so you can review them to track improvement.
Tailored Services
We work with you on specific skills and implementation depending on your objectives. For example, if you’re meeting with a disgruntled client, we coach you on handling difficult conversations, anticipating questions, and planning responses. If you’re presenting at a large conference, we help you clarify your message, create visuals, and rehearse best practice skills to come across as confident, focused, and enthusiastic.